Frequently Asked Questions
Everything you need to know about your ECD Lacrosse gear and orders.
How long does it take for my order to ship?
Standard orders typically process within 1-2 business days. Custom stringing or dyed heads may require an additional 3-5 business days before shipment.
What is the warranty period on ECD carbon shafts?
All ECD Carbon shafts are covered by a 6-month limited warranty against manufacturing defects and breakage during normal play.
Do you offer international shipping?
Yes, we ship our premium lacrosse mesh, heads, and apparel worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
Can I return a custom-strung head?
Because custom-strung heads are built to your specific preferences, they are non-returnable unless there is a manufacturing defect in the head itself.
How do I break in my new HeroMesh?
HeroMesh is designed to have a near-zero break-in time. Simply string it up, play a few rounds of wall ball, and it will be ready for game action.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Shop Pay and Affirm for larger equipment purchases.